Refund policy

 

Because all products are custom-made to order, all sales are final.

Production & Artwork Approval

• Once an order has been approved and sent into production, it cannot be cancelled, refunded, or changed.

• Proofs are only provided upon request. If a proof is requested, it is the customer’s responsibility to review and approve all details before production.

• Blast Media Print is not responsible for errors that are present in customer-supplied artwork, including but not limited to spelling, grammar, sizing, layout, or colour choices.

Colour & File Requirements

• Submitted artwork must follow G7 colour standards.

• Spot colours must be clearly identified using Pantone Coated (C) colour codes.

• Colour variations may occur due to differences in monitors, lighting conditions, materials, and print processes. Minor colour variation is considered normal and does not constitute a defect.

Returns & Reprints

• Due to the custom nature of our products, returns are not accepted.

• Reprints or corrections will only be considered if the product is found to have a manufacturing defect or production error caused by Blast Media Print.

• Any issues must be reported within 5 business days of delivery, accompanied by clear photos and a description of the issue.

• If approved, Blast Media Print will, at its discretion, repair, replace, or reprint the affected item. Refunds are not guaranteed and are issued only in exceptional circumstances.

Shipping & Delivery

• Blast Media Print is not responsible for delays caused by couriers, weather, customs inspections, strikes, or other events beyond our control.

• Refunds will not be issued for late deliveries once an order has shipped.

• Shipping damage claims must be reported immediately upon receipt, and packaging must be retained for inspection.

Hardware & Accessories

• All hardware, displays, and accessories are considered final sale.

• Minor cosmetic variations or normal wear related to transport and assembly do not qualify as defects.

---

Questions Before Ordering

If you’re unsure about artwork setup, colour accuracy, materials, or timelines, we strongly recommend reaching out before placing your order. Our team is happy to help avoid issues before production begins.